91club Privacy Policy — Our Commitment to Protecting Your Data

91club (hereinafter referred to as "we", "the platform", or "91club") is an internationally licensed online betting and gaming platform operating in Bangladesh and several other countries. Protecting your personal privacy is one of our foremost responsibilities.

This privacy policy describes in detail how your personal information is collected, stored, used, and protected when you use the 91club website, mobile application, and any related digital services. By reading this policy, you will understand what data we collect, why we collect it, and how it is used to serve you.

This policy is available in both Bangla and English. In the event of any conflict, the English version shall prevail. We may update this policy at any time and will notify you in advance of any significant changes.

91club only collects information necessary to deliver its services and maintain security. The table below provides a detailed breakdown of the types of data collected:

We never store your full bank card number or CVV. Payment details are processed directly on our payment partner's secure servers.

91club collects your information through several methods. Each approach is fully transparent and based on your consent:

• Provided Directly: You provide information directly during registration, KYC verification, payments, and when contacting support.
• Automatically: When you use the platform, device and browsing information is collected via cookies, log files, and similar technologies.
• From Third Parties: Limited information may be received from payment providers and identity verification services — only where necessary.
• Customer Support: Information from conversations via live chat, email, or phone support may be retained.

91club uses your information only for the purposes listed below. It will never be used for anything beyond these:

1. Account Management: Registration, login, password reset, and account verification.
2. Payment Processing: Processing deposits and withdrawals securely.
3. Legal Compliance: Compliance with KYC, AML (Anti-Money Laundering), and licensing regulations.
4. Fraud Prevention: Detecting and preventing suspicious activity.
5. Customer Support: Resolving your complaints and inquiries promptly.
6. Service Improvement: To improve platform performance and enhance the user experience.
7. Contact: Sending important updates, security alerts, and promotional offers (with your consent).
8. Legal Obligation: Responding to lawful requests from courts or regulatory authorities.

91club never sells or rents your personal information. That said, there are limited circumstances where data may be shared with specific third parties:

• Payment Providers: bKash, Nagad, Rocket — only the information required to process your payment.
• KYC Partner: Licensed identity verification service providers.
• Technology Service Providers: Cloud hosting and cybersecurity — governed by strict confidentiality agreements.
• Legal Authority: Under a valid court order or a lawful request from a regulatory authority.
• Business Transfer: You will be notified in advance in the event of a merger or acquisition.

In each of the above cases, 91club ensures that the receiving party upholds the same standard of privacy protection and that any shared data is used solely for the specified purpose.

91club uses cookies and similar tracking technologies on its website and app to enhance your browsing experience and maintain platform security.

• Essential Cookies: Login sessions and security tokens — the platform cannot function without these.
• Performance Cookies: Page load times and error detection — used to improve service quality.
• Functionality Cookies: Language preferences, theme settings — for a personalized experience.
• Analytics Cookies: User behavior analysis — using fully anonymized data.

91club does not retain your data beyond what is necessary. Each category of information has its own retention policy:

Once the applicable retention period has expired, data is securely deleted or fully anonymized so that you can no longer be identified.

91club believes you have full ownership of your personal data. You can exercise the following rights at any time:

• Right to Know: You have the right to request what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data unless we are required by law to retain it.
• Right to Portability: You can download your data in a machine-readable format.
• Right to Restrict Processing: You may request restrictions on the processing of your data in certain circumstances.
• Right to Object: You may object to your data being used for marketing or profiling purposes.
• Right to Withdraw Consent: You can withdraw your marketing consent at any time.

To exercise these rights support@91club-baji.com Contact us by email. We will respond to your request within 30 days.

91club uses industry-leading security technology to protect your data. Our security infrastructure includes:

• 256-bit TLS/SSL encryption — applied to all data transmissions.
• AES-256 encryption — for stored sensitive data.
• Multi-Factor Authentication (MFA) — to protect your account.
• 24/7 security monitoring — to detect suspicious activity.
• Regular penetration testing — conducted by third-party specialists.
• Strict access controls — only authorized personnel can view your information.

In the event of a security breach, we will notify affected members within 72 hours via email or platform notification and take immediate remedial action. The 91club data protection team remains vigilant around the clock.

91club is strictly for individuals aged 18 and above. Protecting minors is a top priority, and our policy on this is firm.

• Age is verified at registration and reconfirmed during the KYC process.
• We do not knowingly collect personal information from anyone under the age of 18.
• If an underage account is identified, it will be closed immediately.
• Any information inadvertently collected from minors is securely deleted.

91club may update this privacy policy from time to time. Depending on the nature and significance of the changes, we will notify you through the following methods:

• Major Changes: You will be notified at least 30 days before changes take effect, via email and platform notification.
• Minor Changes: The "Last Updated" date at the top of the page will be changed.
• Urgent Changes: Changes made for legal or security reasons may take effect immediately.

Continued use of the platform following any changes constitutes your acceptance of the updated policy. We recommend reviewing this page regularly.

For any questions, concerns, or requests regarding this privacy policy or your personal data, please get in touch with us:

• Email: support@91club-baji.com
• Live Chat: Click the chat icon at the bottom right of the platform (available 24/7).
• Response Time: Typically within 24 hours; up to 30 days for complex requests.

We are committed to handling every privacy-related request with the utmost care and integrity. Your data is completely safe at 91club.